We here at Haute Dog have taken appropriate precautions to make our fellow citizens and clients feel safe during this challenging time.
All Salon, Resort and Studio appointment drop-offs and pick-ups will be facilitated through curbside to ensure minimal contact from other sources.
Our Safety First approach requires us to provide Salon, Resort & Studio Services via appointment only. We can often still offer same-day service - just give us a call at (512) 518-3909 or book online to make your Salon, Resort or Studio appointment. We will come out to pick up and drop off your pooch painlessly and most importantly, safely.
We also require pet parents to leave their leashes and collars at home, since we will only use our leads to bring your fur babies in! To avoid cross contamination of any kind, we will sanitize all card systems, the checkout counter, payment keypads, keyboards, touch screens, door handles and knobs, light switches and bathroom fixtures. Groomers are cleaning and disinfecting all grooming tables, kennels and grooming tools between every pet service.
For everyone’s safety, we can only accept Credit and/or Debit Cards as payment during this period. Our staff will aid our clients to complete each transaction and you will not be required to touch the screen for signature or pin code pad; your transaction will be hands-free. We can also accommodate payment via Credit and/or Debit Card over the phone.
Curbside delivery of all of our dog food, treats, and pet care products is also available - just call us at (512) 518-3909. We can coordinate payment for any and all products, setup a pick-up time, and bring your purchase directly to your car.
All staff will also be wearing protective gear to avoid any unnecessary contamination during any drop-off, pick-up or payment process.
We are following the CDC guidelines and recommendations on the steps we can take to help prevent the spread of the virus.
Fortunately, to date, the CDC finds there is no evidence that companion animals or pets can spread COVID-19. However, this situation continues to evolve rapidly and therefore we will continue to monitor it closely. Based on current guidance, our Salon remains open for Grooming, Bathing, Studio services; purchase of Dog Food, Treats and Pet Care Products; our Resort is now open for Boarding & Daycare; and we remain committed to providing an outstanding experience for our customers and their beloved pets.